The best CRM for Shopify?
Start with the job.

This guide is published by Admoji, one of the platforms below. Selections reflect documented capabilities, not independent hands-on scoring or an objective ranking. Sources were checked September 8, 2026.

Choose a CRM around your biggest gap.

If your team needs a pipeline for wholesale deals, start with sales CRM requirements. If the gap is retention, look at messaging and segmentation. If customers are waiting for order help, evaluate support workflows. If subscriptions, checkout and payment operations are central, include commerce platforms in the shortlist. The label “CRM” covers different jobs.

Start by checking what Shopify already provides. Its customer records and platform tools may cover part of the job. Our guide to whether Shopify is a CRM explains the distinction without assuming you need another system.

Five platforms, different strengths.

Admoji: creative and commerce in one platform.

Admoji combines CRM, custom checkout, Shopify sync, reporting, AI ad creation and UGC-style video. Evaluate it when you want to connect customer acquisition with the checkout and operational tools behind the sale. Confirm your exact payment, subscription and integration requirements during setup. Admoji platform capabilities.

Launch starts at $79/month plus 0.35% of approved sales, for stores up to $250,000 in monthly GMV. Higher-volume plans have different monthly fees and rates; this is not a flat total price. Admoji publishes a 14-day free trial with no credit card required. All Admoji plans.

HubSpot: sales CRM and a broader customer platform.

HubSpot provides CRM tools across sales, marketing and service. It also supports recurring payments and subscription management in its commerce offering, so it should not be dismissed as incapable of billing. Check the products and payment availability required for your region and workflow. HubSpot CRM and subscription management.

Free CRM tools are available. Paid costs depend on the chosen products, seats and usage. The Starter Customer Platform page includes promotional qualifications, so compare the current quote, billing term and renewal price rather than treating an introductory amount as permanent. HubSpot Starter pricing.

Klaviyo: messaging, data and customer-service tools.

Klaviyo's Shopify app describes data sync, segmentation and campaign automation across email, SMS and WhatsApp. Its platform also includes Helpdesk and Customer Hub; evaluate its service tools alongside its messaging capabilities. Evaluate how its messaging and service products fit together for your team. Klaviyo Shopify listing and Klaviyo Helpdesk.

The vendor's Shopify listing includes a free email tier up to 250 contacts and a paid email tier starting at $20/month. That is email entry pricing, not the cost of every messaging or customer-service product. Model billable profiles, send volume and the additional products you need.

Gorgias: support workflows around the order.

Gorgias offers an ecommerce helpdesk and AI Agent. Its pricing uses billable ticket volume; AI resolutions and channels such as voice or SMS can add separate usage charges. Evaluate it when your main requirement is handling customer conversations and order-related support. Gorgias pricing.

The vendor's plan guide lists Starter at $10/month for 50 billable tickets. That entry point is useful context, but a busy support team should model its actual ticket and resolution volume. A low starting price across a different billing unit does not establish the cheapest complete system. Gorgias plan guide.

Omnisend: email and SMS lifecycle marketing.

Omnisend lists segmentation, automation, reporting and custom events. Compare it when your main objective is building and sending customer lifecycle campaigns. Its published free tier includes 250 contacts and 500 emails/month; paid pricing depends on contacts and allowances, with separate SMS considerations. Check any promotion's duration and renewal amount. Omnisend pricing.

Neither this guide nor the entry price establishes that one messaging product has better segmentation or reporting than another. Test the actual audience definition, automation and report you need in each shortlisted product.

A practical Shopify CRM evaluation.

1. Write the workflow: for example, recover a failed renewal, respond to an order question or qualify a wholesale lead.
2. Map the records: identify where customer, order, consent, subscription and payment data must live.
3. Test the integration: create a sample record and verify changes, refunds, cancellation and reporting in both systems.
4. Model your real usage: compare seats, contacts, tickets, sends, approved sales and optional services over the same period.
5. Plan the transition: confirm data export, duplicate handling, token portability where relevant, onboarding and ongoing ownership.

Once you have a shortlist, put the transition on paper with our CRM migration project plan, including field mapping, reconciliation and cutover checks.

A CRM integration does not automatically mean a separate checkout is supported in every store configuration. For purchase-flow requirements, see Shopify checkout customization. For platforms combining CRM, funnels and checkout, also review Checkout Champ, Konnektive and Sticky.io.

Shopify CRM questions, answered.